With the My Claim application, the client is at the heart of incident management.
Launched in 2017, MyClaim (MySinistre) is a subsidiary of the TABATABAI group (established in 1990), which works with insurance companies on construction claims.
MyClaim’s purpose is to streamline expert assessments, particularly in the area of construction cracks as a result of differential settlement.
Indeed, traditional methods of expert analyses are lengthy, often leading to the dissatisfaction of the insured. MyClaim has created an innovative expertise procedure which is based on the simultaneous use of Selfcare, digital expertise and artificial intelligence. A patent is currently pending in the USA.
With Selfcare, the insured can take pictures of any cracks in their building and respond to a number of questions online. The AI developed by MyClaim will then provide an online assessment of the seriousness of the damage.
If the damage is not severe, an online meeting is proposed to the insured, to allow MyClaim expert to verify the assessment made by the algorithm and to explain this decision. If on the other hand the AI detects a serious crack related to soil settlement, the client can immediately set an appointment online with the expert in order to visit the site with MyClaim expert. This procedure enables us to deal with thousands of claims each day.
The use of machine learning will allow the algorithm to improve over time, as our experts confirm or revise the AI’s initial assessment.